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help:windows10problems [2019/07/30 09:30]
richard
help:windows10problems [2019/07/30 09:31] (current)
richard [Smartscreen setup]
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 +====== Installation being blocked by "smartscreen" ? ======
  
 +On Windows 10, when you try to install MARC Report, you may get a message saying "Windows protected your PC".
 +
 +Click on the "__More info__" link.
 +
 +Make sure the App and Publisher that appears match the following:
 +
 +{{:help:smartscreen.jpg?500|}}
 +
 +If they match, then proceed with "Run anyway". \\
 +Refer to the next section if you do not have the option to "Run anyway".
 +
 +
 +**Notes**
 +
 +The screenshot above was made during an update of MARC Report 253. 
 +
 +If updating to version 252, the App name would instead be "mrtup252.exe", etc.; \\
 +if installing the full version (not an update), the app name would be "marcreport2.exe".
 +
 +We do not recommend disabling smartscreen.
 +
 +===== Smartscreen setup =====
 +
 +You may need to adjust the smartscreen setup in order to get the "More info" link to work as outlined above.
 +
 +On your computer, go to the **Settings** for **Windows Defender**
 +
 +Go to the section called **App & Browser control**
 +
 +{{:help:smartscreen2.png?500|}}
 +
 +The setting for "unrecognized apps" should be **Warn** in order to install MARC Report
 +
 +Note: You can change this back to a previous setting once MARC Report is installed.
 +
 +
 +<!-- **There are two reasons why MARC Report might trigger this warning**:
 +
 +1. We haven't paid someone enough money to be automatically added to the smartscreen "trusted" list (it has nothing to do with whether the software we distribute is safe or not) \\
 +
 +2. Not enough people have downloaded MARC Report and selected "Run anyway" for it to be considered a "recognized app" (this threshold--not published by Microsoft--may never be reached in our line of work).
 +
 +**What we do to try to make sure our software is safe to download**
 +
 +  - Before publising an executable to our server, we recompile it from scratch
 +  - Then we digitally sign the .exe with Microsoft Authenticode((for which we do pay someone enough money, just not enough to get to the next level, it seems)).
 +  - The folders containing the new .exe, and its support files, are then scanned with two products((in addition, the computer producing the software is scanned every time it starts by both products)): Microsoft Defender, and Malwarebytes Premium
 +  - At that point we run the script that assembles the program and its support files into an installer .exe
 +  - The installer .exe is then digitally signed
 +  - The installer is then uploaded to our SSL website using SFTP
 +  - A script on the server is then run to move the installer into a secure folder (where not even the webmaster has write permission).
 +  - When you visit our website at https://www.marcofquality.com, you do so over an encrypted connection
 +  - MARC Report is not legally available from any site other than https://www.marcofquality.com
 +
 +-->
help/windows10problems.txt · Last modified: 2019/07/30 09:31 by richard
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