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--- help:windows10problems [2019/07/30 13:30]
+++ help:windows10problems [2022/01/11 15:31] (current)
Rick [Smartscreen setup]
@@ Line 1: / Line 1: @@
+====== Installation being blocked by "smartscreen" ? ======
+On Windows 10, when you try to install MARC Report, you may get a message saying "Windows protected your PC".
+If that happens, click on the "__More info__" link.
+Make sure the Publisher matches the following:
+{{:help:smscreen258.jpg?600|}}
+The name of the "App" will be **mrtup2xx.exe**, where **2xx** represents the MARC Report version.
+If the App and Publisher match, then it should be safe to proceed with "Run anyway". \\
+Refer to the next section if you do not have the option to "Run anyway".
+**Notes**
+We do not recommend disabling smartscreen.
+Older versions of the program will carry **TMQ, Inc** as the Publisher name.
+Another step you could take to verify the publisher of the download is to inspect its digital certificate:
+  - right-click the downloaded file and select **Properties**
+  - look for the tab named **Digital Signatures** and select it
+  - Check that the **Name of signer** field matches the Publisher in the smartscreen alert
+===== Smartscreen setup =====
+You may need to adjust the smartscreen setup in order to get the "More info" link to work as outlined above.
+On your computer, go to the **Settings** for **Windows Defender**
+Go to the section called **App & Browser control**
+{{:help:smartscreen2.png?500|}}
+The setting for "unrecognized apps" should be **Warn** in order to install MARC Report
+Note: You can change this back to a previous setting once MARC Report is installed.

help/windows10problems.txt · Last modified: 2022/01/11 15:31 by Rick

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