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Re-Installing MARC Report

This page describes reinstalling the program in order to fix a problem.

If you are installing the program from scratch, please follow these steps
If you a registered user installing an update, please follow these steps.

Please read through this page once before beginning; it is not quite the usual Remove/Install steps.

If you have customized the program, and want to preserve your changes, please follow these steps.

If you are having repeated problems with an installation, try the steps in the 'Troubleshooting' section, below, first.

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Ensure a clean install

1. Use Windows to uninstall MARC Report

Note: If you do not have Admin privileges on your computer, you will not be able to uninstall or install the program. Logout and login as a user with Admin privileges, or find someone to do this for you.

First, follow these steps to uninstall the progam:

  • In windows, navigate to: Control Panel|Programs and Features
  • Look for 'MARC Report' in the list of currently installed programs
  • Right-click the entry and select Uninstall.
  • If more than one entry for MARC Report is present, Remove them all.

2. Make sure there are no other MARC Report installations on the computer.

The name of the binary file is 

marcreport.exe

Use the windows search tool and make sure no files with this name are on your machine. If there are (after step 2), then track them down, and delete them.

3. Delete all copies of the user preference file

Use the windows search tool and look for; 

marcreport.ini

There may be a few copies of this file on your machine. Its important to delete them all 1).

4. Delete any desktop/taskbar/start menu shortcuts that the user has referring to MARC Report. These can be re-established once the new installation completes.

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Install the program

Download the software: Download MARC Report

When you proceed with the download, a message like one the following will pop up, depending on your browser:

or

If you have the option, select 'Save As' and save the file to your Desktop. Else just select 'Save'.

When the download completes, find the downloaded file and double-click on it.
This will begin the installation.

During installation, you will be prompted for a destination location, as follows:

Do not allow the program to be installed in the x64 directory (C:\Program Files\); it will not work properly if installed there.

The recommended location is: 

C:\Program Files (x86)\TMQ\MARC Report

regardless of the Windows version in use.

The installation should not take more than a minute or two.
When the installation is complete:

  • If you (or someone else) logged in above as an Admin user to install the program, logout of that account, then login as the user that will use the program. 2)
  • Do not use the desktop shortcut to start the program the first time. Instead:
  • Click Start, then Run
  • Copy and paste the following text into the 'Open' box, then Click OK 3)
"c:\program files\tmq\marc report\marcreport.exe" --forcenewversion

  • Register the program if necessary. If you've lost your registration information, please send us an email and we will send it back to you as soon as we can.

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Troubleshooting

The most frequent cause of installation problems is the copying files from one computer to another. The quickest way to attempt to fix this, if the program will start, is to select 'Reset all options' from the main menu under 'Options'.

1. If instead, the program starts but pops up an error message and then closes, follow the steps on this page:
Reset options using the 'Run' command'

2. If you are having repeated problems re-installing, there may be a setting in the registry that is fouling up the re-install attempt.
To solve this problem, download and run the following utility: registryCleaner (200K)

This utility deletes all user registry keys for MARC Report and MARC Global.
Be sure to run the utility as the windows user that will use the program.

3. Be sure the program isn't installed in 

C:\Program Files\TMQ\MARC Report

This is the x64 directory on windows and our software will not run correctly if it is installed there.

It must instead be installed in 

C:\Program Files (x86)\TMQ\MARC Report

Notes

If you are installing the program on multiple computers, and/or are using an automated package to install the program, you may find this list of installer command-line switches useful.

MARC Report also supports a few command-line options. They are documented here, but the end-user should use them only under the direction of TMQ.

1) because if there is any incorrect info in one of these files it will cause the app itself to fail
2) All options in MARC Report, including registration information, are saved in the user's My Documents folder (in a subfolder named 'MarcReport'). Therefore, if an administrator installs the program, and then starts the program, and registers it, the installation steps will be complete only for the administrative logon, and not for the actual user (if different).
3) If you did not install the program to the default location, replace the quoted text with the location where the program was installed; however, be careful not to delete the quotes themselves, as they are required
help/reinstall.txt · Last modified: 2018/02/14 09:24 (external edit)
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