How to fix an 'options' or 'profile' error

This article will help you resolve a problem that might appear after an update or new installation. The problem described is caused by an options .ini containing values that conflict with the current windows environment.

Possible error messages include:

Error--options overlay not found:

or

Error--options path not found:

or

Error creating 'profiles' folder or 'Default' profile link

or

A window flashes briefly when the program is started and then nothing happens

In some cases, the error message may contain a brief description of the problem. In all cases, after the error message is displayed, the program closes. Possible causes of this error are discussed below.

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The following steps will solve this problem

First, ascertain the fully-qualified path of the application file. For our example below, on Windows 7, we use

c:\program files (x86)\tmq\marc report\marcreport.exe

but for other versions of Windows, and/or if the program is installed in a non-standard location, this path may need to be modified accordingly.

Make sure MARC Report is not running, then …

  1. Login as the Windows user that will be using the program (if necessary)
  2. Select Start|Run
  3. Copy and paste the following line into the 'Open' box:
"c:\program files (x86)\tmq\marc report\marcreport.exe" --defaultoptions 

NB. The quotes, dashes and spacing used in the examples above are required.

Press OK.

If this results in an error message from Windows (such that it cannot find the file), then re-check the steps above carefully.

After a second, a message will pop-up saying the existing options have been cleared.

  1. Start MARC Report
  2. Select Options on the main menu, and reset any options that were defaulted 1).


If the problem is still not resolved, go to the user's My Documents folder; search for a file named 'marcreport.ini'; make sure MARC Report is not running, then delete any copies of this file found; start the program.

Possible causes

These error messages pertain to entries in your marcreport.ini file that the program cannot validate. In each case, a critical path referenced in that file cannot be found on your system.

Options overlay not found

This error message indicates that the value for OPTIONSPATH2 is invalid. OPTIONSPATH2 is consulted only when its value differs from the value in OPTIONSPATH. In this case, the program assumes that 'shared sets' are in effect, and that OPTIONSPATH2 contains the shared network folder where the options used in your shared sets environment are located. Since the 'shared sets' environment cannot be initialized if this folder cannot be found, a critical error results, and the program displays this message.

If you are not using 'shared sets', open your marcreport.ini and check whether the values in OPTIONSPATH and OPTIONSPATH2 are different. If they are, deleting the line for OPTIONSPATH2, saving the .ini file, and starting MARC Report, should fix the problem. But if that doesn't fix the problem, then the steps above will.

For complete technical documentation on 'shared sets', Click here

Options path not found

This error message indicates that the value for USERSPATH and/or OPTIONSPATH is invalid. This is considered critical since both values contain the path to your 'My Documents' folder, and if that folder cannot be found then MARC Report cannot run.

One possible cause for this error is that your My Documents folder is located on a windows server and the mapping to that folder has changed. Another possible cause is that you have just installed the program on a new computer and have copied a profile from your old computer to the new computer. In either case, the values in the marcreport.ini file will be invalid. Running the steps above should fix this problem.

Error creating profiles folder

This error typically indicates a problem with the program's concept of your My Documents folder. It could be a permissions problem (the program does not have write permission in your My Documents folder), or it could indicate–in a server environment–that the location of your My Documents folder has changed.

Running the steps above should fix this problem too.

1) This procedure resets the options in the marcreport.ini, but it does not delete any files from your Options folder (ie. it will not affect any customized cataloging checks, saved reviews from MARC Review or MARC Global, etc.)
help/default_options_fix.txt · Last modified: 2015/09/16 21:10 (external edit)
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