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233:reinstall_problem [2013/04/27 09:09] (current)
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 +**Reinstallation problems**
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 +When following the steps to reinstall the software, the installer sometimes failed to display the default program location. The user would then have to type in a foldername themselves. This has been fixed so that the default location will now appear.
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 +Also, the steps for reinstallation failed to account for a problem in that the first run of the program after the reinstallation did not take the appropriate steps to populate the My Documents area with the default folders.
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 +In many cases, the above problems would not occur. The first was dependent on whether the program was uninstalled first, and the second on whether the My Documents\MarcReport folder was deleted or moved before the installation.
 +
 +Yet, to facilitate a successful recovery of a failed installation, both of these conditions should be met. To remedy this we have provided some very detailed steps that apply only to a reinstallation scenario: [[http://www.marcofquality.com/w/doku.php?id=help:reinstall|Reinstallation steps]]
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233/reinstall_problem.txt · Last modified: 2013/04/27 09:09 (external edit)
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