MARC Report Support (FAQ)

What is the Current version of MARC Report?

2.30

I just need H-E-L-P!

Please call 1-800-560-6272.

What version do I have?

The current version of MARC Report is always displayed in the top left corner of the program. To find out in more detail what version of MARC Report you have:

start the program,

click ‘Help’ on the main menu,

and select ‘About’

The first line that appears will contain the detailed program version.

How Do I Download and Install MARC Report?

For detailed instructions on how to download and install MARC Report for the first time, click here.

How Do I Register?

For detailed instructions on how to register MARC Report, click here.

Is there an Update available?

Progam updates are available to registered users with current subscriptions. To find out if your version of MARC Report is up-to-date:

start MARC Report on your computer,

click ‘Help’ on the main menu,

and select ‘MARC Report Update’

The web page that appears will tell you if your version of the program is up-to-date, and if it is not, a link to the Upgrade will appear.

Unless otherwise stated, program updates cumulate (for example, if you have version 2.15, you can update to 2.18 without going through 2.16 and 2.17).

What changes have been made?

To find out what changes have been made in a MARC Report Update(s):

start the program,

click ‘Help’ on the main menu,

and select ‘MARC Report Changes’

The web page that appears will display a link to a detailed list of changes for every version of MARC Report.

Help! I Lost my Registration Key!

If you have lost your registration information, just send us an email.

I just got a new computer and …

For detailed instructions on how to make the switch, including how to copy your MARC Report options from one computer to another, click here.

The free trial extension key you sent me doesn’t work!

Please read the instructions for extending your trial period very carefully. They must be followed exactly. If the attempt to extend the 30-day trial for another 30 days does not work, there is, unfortunately, nothing that can be done to fix the problem. You can either register the software on that computer, or download the program to another computer and start another 30-day trial.

I get an error (Registry exception, or Key Creation Failed) everytime I start the program?

This message may appear if you are running a version of MARC Report released before 2.21 and using a computer running Windows 2000 or XP that has been ‘secured’ by an IT or MIS department. Version 2.21 was specifically designed to resolve this problem.